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RETURNS

When you Order any Babyblack product, we want you to be completely happy with your new investment, however, if you aren’t, there’s no need to worry.

Our refund process is simple so you don’t have to burden yourself with complicated processes.

If you need to, you can contact help@babyblack.co.uk or call +44 (0) 1604 372324 to get any additional answers you’re looking for.

We will provide you with a Returns label to mail back to Babyblack Limited, Tollgate Way, Northampton, NN5 5TW.

The products you are returning are your responsibility until it is received by our warehouse team.

You must not remove any of the security or other tags from the product. When trying on items of clothing, please ensure you handle the product with care.

All we ask is that you send your product(s) back to us, in its original condition –unworn, in a re-saleable condition, in its original packaging, together with proof of purchase within 21 days of the date of dispatch. 

To find out your date of despatch, please take a look at the despatch confirmation email sent to you or the invoice provided with your Order.

In case of a delay with your item(s) reaching us, we recommend you obtain a proof of posting from your Post Office to help hurry things along.  Sadly, we cannot be responsible for any delays or failure in your item(s) reaching our warehouse.

We recommend that overseas customers send their item(s) via a registered trackable service and get a proof of receipt.

Incorrect Order

If your Order is wrong or you find an item missing, please contact our Customer Service Team help@babyblack.co.uk or call on +44 (0)1604 372324.

Faulty Order

If you’ve received a faulty Order (or part of), please contact customer services help@babyblack.co.uk or call +44 (0)1604 372324 for help resolving the issue.

Please quote your order reference number, your name and address, contact phone and details of the product as well as the ‘fault’ and reason for return.

Imperfections caused by unsuitable item wear /use or intentional damage are exempt from the Returns and Refund policy.

In line with Trading Standards guidelines which stipulate that any fault in garments that are more than 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item, we are unable to consider your Order faulty if it is more than 6 months old from the date of purchase (please see your invoice to confirm the purchase date).

Returns Costs

At present, we only offer free UK returns on Orders over £100.  Overseas returns are the responsibility of the customer.  We apologise for any inconvenience.

Refund Time

The warehouse team will review the condition of the item(s) before deciding in accordance with our returns policy whether to process the refund.  Refunds are normally processed within 14 days from date the item(s) is received by the warehouse team.  The refund time could be shorter during quiet periods or may be longer during busy periods.

Exchanges

At present, Babyblack does not offer exchanges on items Ordered.  We simply ask you to return your Order (following the Returns Process) for refund.  If you wish to save time on the new items you want, you should place a new Order while we process your refund on the returned item(s).

Please note:

If your Order was purchased as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect the offer/discount from the original price.

Our goodwill returns policy does not affect your statutory rights.  Please see our Terms and Conditions of sale for more detail.

If you had to pay a delivery charge for your Order, we will only refund it if:

  • We accidentally sent you the wrong item(s) in your Order
  • There is a fault with the item(s) delivered

We are unable to offer you a refund on your Order if it is returned to us in a un-resalable condition. 

This will not affect your rights to be refunded if the fault(s) is deemed to be ours.

The refund amount will exclude any duties & taxes imposed when your Order was delivered to you.

Return postage costs will be reimbursed, but only if a genuine item fault is identified.